Saptaphere Matrimony, operated by Sai Shraddha Ventures Pvt. Ltd. (“Saptaphere”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you use our website, mobile applications and matrimonial services.
1. Information We Collect
When you register or use Saptaphere, we may collect:
- Name, gender, date of birth and age
- Mobile number and email address
- Profile photo and other photos uploaded by you
- Religion, caste/community and other matrimonial preferences
- Education, profession and income-related information
- Location, city and address details
- Family and personal information provided in your profile
- Partner preferences
- Login and account information
- Interests, shortlisted profiles and profile activity
- Information related to communication and contact sharing
- Membership and payment-related information
- Information you provide while contacting our support team
We only collect information that is reasonably required to provide and improve our services.
2. How We Use Your Information
Your information may be used to:
- Create and manage your matrimonial profile
- Help you find suitable matches
- Show relevant profiles according to your preferences
- Enable interests, shortlist, chat and other matrimonial features
- Facilitate contact sharing where permitted by the platform and your settings
- Process membership and related transactions
- Provide customer support
- Verify profiles and prevent fake, fraudulent or abusive activity
- Improve our website, mobile applications and services
- Send important account, service and security notifications
- Comply with applicable legal and regulatory requirements
3. Profile Visibility
Information in your matrimonial profile may be visible to other registered users depending on your profile and privacy settings.
Certain contact information may be shared only through the relevant Saptaphere feature and according to the permissions/settings applicable to your account.
You should not publish sensitive personal information that you do not want other members to see.
4. Photos and Success Stories
If you voluntarily upload photos, testimonials or matrimonial success stories, you understand that such content may be displayed on Saptaphere's website, applications or promotional channels, subject to the applicable settings and permissions.
If you do not want your photo, testimonial or story to be used publicly, please contact our support team.
5. Payment Information
Membership payments may be processed through third-party payment service providers.
Saptaphere does not intend to store complete debit/credit card numbers, CVV or other sensitive payment credentials on its own servers unless specifically required and lawfully permitted.
Payment information may be processed directly by the applicable payment service provider according to its own privacy policy and security practices.
6. Information Sharing
We do not sell or rent your personal information to third parties for their independent marketing purposes.
Information may be shared with:
- Service providers required to operate our website and applications
- Payment gateway/service providers
- Hosting, security and technical service providers
- Customer support providers
- Government or law-enforcement authorities where required by applicable law
- Other users, only to the extent necessary for matrimonial features and according to your profile/privacy settings
7. Data Security
We use reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no online service can guarantee absolute security.
8. Account and Data Deletion
You may request deletion of your Saptaphere account and associated personal information by contacting us through our support channels.
Some information may be retained where necessary for:
- Legal or regulatory compliance
- Fraud prevention
- Dispute resolution
- Security purposes
- Financial/accounting records
After the applicable retention period, information will be deleted or anonymised as appropriate.
9. Your Choices and Rights
Subject to applicable law, you may request information about your personal data and may request correction, updating or deletion of inaccurate or unnecessary information.
You may also withdraw consent where processing is based on consent, subject to applicable legal or contractual requirements.
Requests can be made through our support/contact details below.
The DPDP framework requires clear information and mechanisms relating to consent, withdrawal and exercising applicable rights.
11. Children's Privacy
Saptaphere is intended for individuals who are legally eligible to use matrimonial services.
We do not knowingly allow minors to create matrimonial profiles. If we become aware that a minor's information has been collected improperly, we will take appropriate steps to remove it.
12. Third-Party Services
Our website and applications may use third-party services such as payment providers, hosting providers, analytics, communication services and other technology providers.
Such services may process information according to their respective privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable laws.
The updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
For privacy-related questions, data correction, account deletion or other privacy requests, please contact:
Sai Shraddha Ventures Pvt. Ltd. Email: info@saptaphere.com Phone: +91 9158225522 WhatsApp: +91 9158225522
Name: Targude M.K Email: info@saptaphere.com Phone: +91 9158225522 Working Hours: 10.00 AM To 6.00 PM Address: Office No 22, 3rd Floor, Kk Market, Satara Road, Dhankawadi, Pune - 411043